1、 After sales warranty rules

1. Three month replacement guarantee: If any product purchased from our company is not damaged, the accessories are complete, and the packaging is intact, and it is a quality problem that cannot be repaired, the customer can replace the same type of product within three months; If the product recommendation does not meet the customer's needs, the customer can replace the goods of the same category within three months;

2. One year warranty: customers can enjoy one year free warranty service when purchasing any product of the company;

3. Lifetime warranty maintenance: When purchasing any product of the company, customers can enjoy the life-long cost maintenance service of the product;

2、 Confirmation of warranty period

The confirmation of San Bao validity period shall be subject to the delivery date marked by the system of Lika Electronics; If customers meet the extended warranty terms, they can appropriately extend the warranty period. For specific terms, refer to point 1 of Article 5 of these Regulations.

3、 Non guaranteed repair scope

1. The product exceeds the validity period of replacement and repair guarantee;

2. The product can query whether the relevant vouchers of the shipment date have been altered or destroyed.

3. The product is damaged because it is not installed, used, maintained and serviced according to the product requirements.

4. Unpacking and repairing problems without the guidance or authorization of our professional staff;

5. The product components and connectors are lacking, the circuit board is seriously deformed and broken, the circuit is scratched, and the board is seriously corroded, rusted or stained;

6. The product is damaged due to unexpected or human factors, such as improper input voltage, high temperature, water inflow, mechanical damage, falling, product burning or serious rust.

7. Damage caused by irresistible natural factors, such as earthquake, fire, lightning, etc;

8. Damage caused by transportation, loading and unloading during the customer's return repair;

9. When the customer appoints the transportation unit, it is not the product packaging problem of the company, but the damage caused by transportation (please contact the insurance company and the transportation department to solve the problem);

10. Those who intentionally conceal the truth when communicating and finding out the causes of product failures.

4、 Maintenance cost

（1） Freight

1. Within the scope of warranty, the transportation cost shall be borne by our company;

2. The freight shall be borne by the customer beyond the scope of warranty repair.

3. With regard to the logistics company's choice of our company, Deppon Logistics is the default choice, and customers are also advised to choose Deppon or other logistics express delivery that is more guaranteed. Our company will not be responsible for the loss, damage or unreasonable freight of equipment during transportation.

4. There are many parts of maintenance equipment, such as wireless microphone transmitter and receiver; Conference microphone detachable microphone pole, base, etc. It is recommended that the customer consult with technicians through the after-sales hotline or WeChat before sending back the equipment, and only send back the parts that need to be repaired, so as to avoid unnecessary extra transportation costs.

（2） Accessories and raw materials

1. Within the scope of warranty, there is no charge for accessories, raw materials, product depreciation and other costs;

2. In addition to the scope of warranty, the cost of parts, raw materials and product renovation shall be borne by the customer;

（3） Service fee

1. As a product of our company, Lika Electronics does not charge any service fees from customers during the warranty period;

2. If the product belongs to our company and is beyond the warranty period, the service charge will be 50% off;

3. If it is not a product of our company, Relacart Electronics will charge the customer a corresponding service fee.

5、 Product Extension Clause

1. Customers who purchase 30 or more sets of Powercard products (the same model) at one time and the purchased equipment fails, can enjoy more than half a year of product warranty buffer.

2. If the customer needs to extend the warranty period of the product, the customer shall pay for the extended warranty period.

One year extension fee: 6% of the product price

Cost of two-year extension: 8% of the product price

Three year extension fee: 10% of the product price

Note: The return freight is not included for the extended warranty products.

6、 Paid services and free technical guidance

1. All customers who purchase or use our products, whether within the warranty period or not, are entitled to free technical advice and guidance provided by Lika Electronics. Customers can consult relevant business personnel or directly contact our after-sales technical hotline 18026388001 or add WeChat with the same number for specific technical communication. After sales technicians must also communicate with customers through WeChat and troubleshoot the equipment on site and judge whether the equipment needs to be returned to the factory for repair.

2. During the warranty period, if the product fails or parts are damaged due to improper use and maintenance, unauthorized modification, or human factors, our company will provide customers with spare parts at cost for replacement, and provide reasonable paid services.

3. If the equipment is not for quality reasons and the customer strongly requires replacement or refurbishment, it shall be assessed by the after-sales department and a certain depreciation fee shall be charged.

7、 The product after-sales service process is as follows:

If the customer sends back all repair equipment that needs repair, refurbishment, replacement and other reasons, it is necessary to fill in the After sales Service Application, list the reasons for returning the equipment or equipment failure, and fill in the relevant information in detail.

8、 After sales service guidance

1. The repair machine or equipment returned by the customer shall be sent back by whom in principle, and the repaired products shall be sent back to the original address. If the customer has special maintenance requirements for the appearance of the maintenance machine or equipment, please indicate in the fault description column of the After sales Service Application (the customer can also contact the relevant business personnel to explain, but all maintenance standards and customer requirements feedback are based on the after-sales technical response). If the required maintenance machine is not specified, the maintenance personnel will repair the maintenance machine according to the routine. If the maintenance machine is within the warranty period, it should meet the standard of our company's normal product warehousing after repair; Outside the warranty period, the maintenance personnel only repaired the product until its electrical performance index reached the factory acceptance standard of our product. Other appearances, packaging, accessories, etc. were only returned according to the condition of the repaired product received. For products beyond the warranty period, if it is indicated in the fault description column of the After sales Service Application that certain parts need to be replaced, the cost of such parts will be charged. If there are spare parts that can be matched with the scrapped spare parts of the company, the spare parts are free of charge. For example, the customer's repair machine is not returned in any packaging, and there are also discarded packaging returned in the scrap warehouse, so it is free to distribute to customers.

2. The repair machine and original parts sent back by the customer will be returned to the customer intact after repair, and the added outer packaging will have enough safety protection to ensure that the equipment inside the packaging will not be damaged due to the collision problem during shipment. As for the maintenance of external machines, we will communicate with the customer in time to return the equipment to the customer. If we need to repair the machine on behalf of the customer, we will negotiate with the customer about the repair cost before the repair.

3. If the repair machine sent back by the customer does not have its own packaging, it will only be used to simply place the damaged packaging when it is shipped. If the customer needs a new packaging, please explain, and the after-sales department will charge the new packaging cost after consultation with the customer.

4. The refurbishment color of the refurbishing machine is based on the principle of not adding new costs and new processes. The accessories, including inner packaging, foam, battery, signal line, screw, corner code, power line, instruction manual, certificate of quality and so on, shall be complete. The whole set of machine shall meet the same requirements as the new machine delivery, and the cost shall be charged appropriately. The service cycle of the refurbished machine shall be completed within one week after receiving the notice. If it cannot be completed within the specified time due to special reasons, the after-sales department shall notify the customer to explain the reasons.

5. For the equipment that the customer requires to be repaired, the body code and frequency point of the equipment will not be changed without the customer's consent.

6. After receiving the repair order, the maintenance personnel shall repair the repair machine in order. If there are special circumstances or reasons that require special treatment first, the customer shall communicate with the after-sales department. The principle is high quality, high efficiency and fast, so as to avoid customers' complaints about the long repair cycle and slow repair speed. Timely communicate with the customer about the delivery of the repaired equipment to make the customer satisfied.

7. The business personnel or customers return the test prototype. If there is no major damage (such as only a simple scratch on the surface, corner code installation trace, etc.), no relevant depreciation expense will be charged. In case of major appearance damage or equipment damage due to reasons considered, relevant depreciation expenses shall be accounted.

In case of any conflict between the above provisions and national or local laws, the law shall prevail. These Provisions are applicable to the domestic administrative regions of China (excluding Hong Kong, Macao and Taiwan). Lika Electronics reserves the final right to interpret the above service policies and regulations.